In the course of a previous collaboration with a renowned European airport, the company owner was entrusted with delivering a range of IT services. This included supporting the preparation of tender documents for a middleware solution in the field of construction and facility management. In addition, he provided strategic consulting and assisted in the development of a tailored solution design.
It is important to understand that airports are, in essence, small cities. The airport in question comprises around 140 buildings, continuously expanding with new construction projects, which it also manages internally. Therefore, the building lifecycle does not end with completion, but rather transitions directly into operational management. This integration of planning, construction, and operation brings the advantage of involving all stakeholders early on—but also presents the challenge of coordinating many different interests.
The core question was how to harmonize the existing software landscape to ensure seamless processes across departments and support efficient operations, including consistent and synchronized data management. Like many large organizations, the airport uses SAP as its central ERP system, managing tasks such as procurement, order processing, delivery, and defect tracking. A major challenge was the pending transition from SAP ERP 6.0 to S/4HANA, which complicated planning for long-term system integrations and development.
Each project is unique. While best practices can be reused, no two projects are ever the same. However, each engagement offers lessons and growth opportunities—both for the organization and the individuals involved.
We gained deep insights into the politically influenced structures of a large-scale airport—an organization that can feel as immovable as stone. Navigating internal conflicts with sensitivity was crucial, and having internal allies proved invaluable for operating effectively in such a complex environment.
In addition to the tendering project, the scope of work also included the successful delivery of several complementary services.
This project was not only a technical and organizational challenge—it was also a meaningful collaboration that enriched experience and deepened expertise in navigating large, multifaceted IT and construction environments.